Frequently Asked Questions

Woman holding Firehouse Xpress Gift Card
Do I stay inside my car?
Yes, please remain in your vehicle throughout the wash process. Ensure you have your vehicle in neutral, keep your foot off the brake and hands off the steering wheel. Enjoy the ride!
Why do you use self-serve pay stations?
Our self-serve pay stations offer a “no pressure” purchasing experience. We offer Unlimited Plans as well as Gift Cards for purchase at the pay station. If you have trouble, please let one of our attendants know, and they will assist you with your transaction.
Does Firehouse Xpress scratch cars?
The fabric used is an industry standard known as Neoglide. It inhibits water and dirt absorption preventing build up of paint harming debris. Our curtains are made of non-looped, non-absorbant backed polyester fabric that cannot retain debris. All fabric is consistently rinsed with every wash.
Do you close on bad weather days?
Yes, closing on bad weather days is determined by the safety of our lot and the wash process. If we have ice or snow in our lot we are closed until it is safe for our customers and team. Extreme cold is also a factor to ensure our equipment and your vehicle remain safe to operate in the conditions.
Are You Locally Owned?
Yes. We are owned and operated by proud Fort Collins residents.
Do you recycle your water?

We do recycle 80 percent of our water using a reclaim process including reverse osmosis and spot free purification. We less than 33 gallons of water per wash to ensure our commitment to providing a green business and minimizing our footprint.

Does Firehouse Xpress have a touchless option?
We do not, we use a brushless process that utilizes soft foam fingers and mild cleaners to gently wash the exterior of your vehicle.
Do you offer any interior services?
We are an exterior-only service, however we do have free vacuums on site and offer various cleaning products inside.
Will my vehicle fit?
We cannot accept vehicles that sit lower than 4.5”, tires wider than 13”, height clearance over 7’4”, dually’s, and trucks or vans with ladders.
Do you offer a mat cleaning service?
We do! After receiving your wash feel free to reach out to an employee on site and we will be happy to clean off your floor mats free of charge!
Will a cracked windshield be safe inside the wash?
Yes. However, if windshield glass is compromised with any rock chips, even small ones. It becomes more susceptible to expanding with changes in temperature. So while you will be safe to wash your vehicle with windshield damage, you are at risk of expanding chips or cracks in your windshield. It is always best to repair windshield damage immediately after it happens.
Will you spray the sides of my vehicle?
Unfortunately, no. Our prepping process is designed to target the front and rear of your vehicle where bugs and magnesium chloride build up on the exterior surface of your vehicle.